Igniva / Help Center
Help CenterHow can we help?
Quick answers to the most common questions. Can't find yours? Email info@igniva.io.
Getting started
Do I need to be technical?
No. If you can paste a link, click through your own app and upload a call, you can make a demo.
Do I need to install anything?
Just the Igniva Chrome extension, to click through your app once. It only records the tab you start it in, and only while you are capturing.
What do I need to start?
Your website, one click-through of your app with the Chrome extension, and at least one recorded sales call for a video. Interactive demos only need your app screens.
How long does it take?
Minutes. Hit Generate and your video or interactive demo is ready in minutes.
Sales calls
What if I don't have recorded sales calls?
Videos are built from your calls, so you need at least one. Link it from Zoom, Gong or Fathom, or upload a recording. Interactive demos only need your app screens.
How many calls can I add?
Up to five per product. More calls give Igniva more buyer questions to work from.
Can I delete call recordings?
Yes. In settings you can choose to delete call recordings once the buyer questions have been found. See the Privacy Policy for details.
Making and editing demos
What if I don't like my demo?
Change it. Editing the words and scene lengths takes seconds, and you can redo any scene in one click.
Can I change it after it's made?
Yes. Edit the words, drag scenes along the timeline and change how long each one runs. Redo any scene in one click.
Do videos have a voiceover?
No. Videos use motion, your real screens and on-screen text, so they work with the sound off.
Can I move steps in an interactive demo?
Yes. Drag steps to reorder them, click to move a hotspot and rewrite any tooltip.
Sharing
Where can I use my demos?
Embed them on your site, add them to sales emails, share a link or download the video for ads and social.
What stats do I get?
Views, finishes and clicks for every demo. Igniva does not collect leads or connect to a CRM.
Plan and billing
What does the plan include?
Everything: motion demo videos, interactive demos, the full video editor, all 20+ pro motion templates, HTML capture, embed, share link and MP4 download, plus view, finish and click counts.
How much does Igniva cost?
$44.99 a month, billed annually. See pricing for all options.
Can I cancel anytime?
Yes. You can cancel anytime, and your MP4 downloads are yours to keep.
A motion demo video and an interactive demo, built from your sales calls. From $44.99 a month, billed annually.