Privacy Policy
This policy explains what information Igniva ("Igniva", "we", "us") collects when you use igniva.io, the Igniva web app and the Igniva Chrome extension (together, the "Service"), how we use it and the choices you have. Questions? Email info@igniva.io.
Information you give us
- Account details, such as your name, email address and company.
- Your product: the website address you add, and the logo, colours, fonts and text we pull from that site.
- App screens you capture with the Igniva Chrome extension, including the page content and where you clicked.
- Sales calls: recordings, transcripts or links you upload or connect from tools like Zoom, Gong or Fathom. These may include the voices, names and words of the people on those calls.
- What you make: videos, interactive demos, on-screen text, tooltips and edits.
- Billing details. Payments are handled by our payment processor. We do not store full card numbers.
- Messages you send us, for example by email.
Information we collect automatically
- Demo stats: when someone views a demo you published, we count views, finishes and clicks. We do not ask your viewers for their name or email, and we do not collect leads.
- Usage and device data, such as pages visited, browser type, IP address and timestamps, used to keep the Service working and secure.
- Cookies and similar storage needed to keep you signed in and remember your settings.
The Chrome extension
The extension only records the tab you start it in, and only while you are capturing. It saves the screens you click through and the position of each click so we can build your interactive demo. It does not read other tabs or your browsing history.
How we use information
- To run the Service: find the questions buyers ask most in your calls, write on-screen copy and tooltips, and build your videos and interactive demos.
- To host, share and embed the demos you publish, and show you view, finish and click counts.
- To bill you, provide support and send you service messages.
- To keep the Service secure, prevent abuse and fix problems.
- To improve the Service.
We do not sell your personal information.
Who we share it with
- Service providers that help us run Igniva, such as hosting, AI processing, analytics, email and payment providers. They may only use your information to provide their services to us.
- People you share demos with. Anything you publish can be seen by anyone with the link or anyone who visits a page where you embed it.
- When required by law, or to protect the rights, safety and property of Igniva, our users or others.
- In a business transfer, such as a merger or sale, subject to this policy.
Your sales calls
You are responsible for having the right to upload your calls, including any notice or consent the law requires from the people on them. You can delete call recordings in Settings once Igniva has found your buyers' questions. Deleting a product also deletes its calls, videos and interactive demos.
How long we keep information
We keep your information while your account is open and for as long as we need it to provide the Service, meet legal obligations, resolve disputes and enforce our agreements. You can delete calls, demos and products at any time, or ask us to delete your account by emailing info@igniva.io.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, or to object to or limit how we use it. To make a request, email info@igniva.io. We may need to confirm your identity first. You can also complain to your local privacy authority.
Where information is processed
Igniva and our service providers may store and process information in Canada, the United States and other countries. Those countries may have different privacy laws than where you live.
Security
We use reasonable technical and organisational measures to protect your information. No method of storage or transfer is completely secure, so we cannot guarantee absolute security.
Children
The Service is for businesses and is not meant for anyone under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy. If we make important changes, we will let you know by email or in the app. The date at the top shows when it last changed.
Contact
Igniva ยท info@igniva.io